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Guest Assistance Program (GAP)


The Guest Assistance Program (GAP) is a program of the UMHS Department of Social Work and provides assistance with non-medical needs and resources to patients who are actively receiving medical care (in-patient and out-patient) at the University of Michigan Health System. Our dedicated social workers problem-solve, research community resources, and assist with the coordination of various needs that arise during medical treatment.

The Guest Assistance Program office is open Monday – Friday, from 9 a.m. – 5 p.m; GAP staff is available on-call (only) Saturdays and Sundays from 9:30-6:00pm. Patients or family may refer themselves (telephone or walk-in) or request any hospital staff member contact the Guest Assistance Program office at (800) 888-9825 or (734) 764-6893. The GAP office is located in University Hospital, Room 2B203, near the gift shop and Cashiers Office.

We focus solely on barriers to care things that would keep patients from maintaining treatment or appointments that would impact their health. Services include emergency financial needs, parking and transportation, lodging assistance, meals, community resources, assistance with medication and supplies, a free Wig Bank and notary services

Contact Information

Stephanie Rakes

U-M Health System
2B203 UH
1500 E. Medical Center Dr.
Ann Arbor, MI 48109-0060

Phone: (734) 615-7575
E-mail: srakes@umich.edu

Visit the Program on the Web at:


Program End Date


Sponsoring Service Unit(s)

Social Work

Sponsoring Department(s)

Social Work

Program Available to these Counties


Program Available to these Cities

Ann Arbor

Subject Area(s)

Health & Health Care, Mental Health, Social Services